Frequently Asked Questions

1. - Do you have a showroom?

We can offer the lowest prices because we are an internet-only business, we don't have any showrooms or retail outlets.

We do offer next-day delivery and a hassle-free returns process, so why not take the plunge and join the one million plus customers who have bought online with us since 1999.


2. - Can I collect my order?

We operate a very busy warehousing site with high levels of vehicle traffic, both delivery vehicles and forklift trucks.

For Health and Safety Reasons it is not possible for members of the public to come onto site to collect orders in person.


3. - What is the standard delivery time?

Delivery time can vary depending on what you have ordered and where you live. We aim to dispatch all orders as quickly as possible, but sometimes due to either stock levels or other unforeseen reasons, this can be delayed. We do show up-to-date stock information for each product on our website. Once you have placed an order you will be kept fully updated on the progress of your order and will be provided with a tracking link that will allow you to see the most up-to-date information about where your order is.


4. - Do you have an item in stock?

We do show up-to-date stock information for each product on our website. This information can be found under the add-to-basket button.


5. - How much is delivery?

FREE Standard Delivery for parcels to England, Wales and Scotland

Large Item Bulky Delivery Costs Are From 14.95

The exact charge depends on the size of the delivery and the distance from our distribution warehouse in Evesham Worcestershire.

Enter your postcode at the checkout for the exact cost of your delivery.


6. - Do you have a telephone number I can call you on?

We do have a phone number that you can contact us on (01386 800751) as well as a live chat feature and email address. If you would like to contact us by email please use customerservices@plumbnation.co.uk We aim to reply to all e-mails within 24 hours.

If you're accessing our contact us page from a mobile device then you can always get in touch via WhatsApp too.

For further contact information please visit our contact us page here.


7. - How do I return an item?

You can view our full returns policy on this link Returns Policy. To arrange a return, you can manage your order here.

The address for all returns is as follows:

Plumbworld Returns Dept

Units 2, 3 and 4,

Millennium Court,

Enterprise Way,

Evesham,

Worcestershire,

WR11 1GS

To start a return, please click on the following: Manage your orders - Plumbworld

Please ensure the item is well packed as we are unable to provide refunds for products that are returned to us damaged.

For Health and Safety reasons it is not possible for members of the public to come onto site to return orders. This would need to be arranged via courier to ensure total safety for our customers and workers.


8. - Do you offer any coupons or vouchers?

We do occasionally have a promotion that involves a coupon or voucher. Click this link to our home page where you will find details of any current vouchers that are available. There is a specific field on our checkout to enter the details for any coupons or vouchers we offer.


9. - Where is my order?

We keep you fully updated via e-mail on the progress of your order. However, you can also track your order via our website. Please see the following link - Track Your Order.


10. - What happens if I have ordered the wrong item?

If you have ordered the wrong item or an item that doesn't fit you can return the item to us.

For more detailed information on the returns policy please see the following link.

All returns must be sent to the following address:

Plumbworld Returns Dept

Units 2, 3 and 4,

Millennium Court,

Enterprise Way,

Evesham,

Worcestershire,

WR11 1GS

To start a return, please click on the following: Manage your orders - Plumbworld

Please ensure the item is well packed as we are unable to provide refunds for products that are returned to us damaged.

For Health and Safety reasons it is not possible for members of the public to come onto site to return orders. This would need to be arranged via courier to ensure total safety for our customers and workers.


11. - Can you send me a brochure?

Because our range of products and prices is constantly being updated, it proved impractical to offer a printed brochure as it would be out of date as soon as it is printed. You can see our up-to-date product range on our website, each of our products has a photograph and description on the website.


12. - What paperwork do you include with the delivery?

We dont include invoices with the delivery. Your invoice will be emailed to you.


13. - How do I cancel an order?

You will need to e-mail us at cancel@plumbnation.co.uk. You will need to include the order number and your full name and address in the email. You will receive a cancellation number to confirm that your order has been cancelled. If you do not have a cancellation number then the order has not been cancelled.


14. - Where can I find dimensions for a product?

Where applicable we aim to show dimensions for all products we offer. If dimensions are available for a product they will be found under the 'Technical' tab on the specific product page.


15. - Can I See Your Privacy Policy?

Of Course, our Privacy Policy is available here


16. - What payment options do you accept?

We accept a range of payment options including American Express, Visa, Visa debit, Mastercard, Mastercard debit, PayPal & Bank Transfer.